Third-party carrier has advised systems are operating normally. Monitoring until the all-clear is provided by the carrier.
Posted Sep 27, 2021 - 19:55 EDT
Identified
Third-party carrier has advised conditions have improved significantly as they continue to implement steps to resolve. Monitoring until the all-clear is provided by the carrier.
Posted Sep 27, 2021 - 18:33 EDT
Update
The third-party carrier is continuing to investigate this networking incident. Genesys Cloud Voice customers in the America's/Canada regions may still experience issues with inbound DID and Toll-Free calling, delayed inbound call set-up, no inbound audio from the carrier causing DTMF detection failure and issues with number purchasing. Next update 18:30 Eastern or sooner as additional information becomes available.
Posted Sep 27, 2021 - 16:59 EDT
Update
The third-party carrier is continuing to investigate this issue. Genesys Cloud Voice customers in the America's/Canada regions may still experience issues with inbound DID and Toll-Free calling, delayed inbound call set-up, no inbound audio from the carrier causing DTMF detection failure and issues with number purchasing. Next update 17:00 Eastern or sooner as additional information becomes available.
Posted Sep 27, 2021 - 15:29 EDT
Update
The third-party carrier continues to work toward resolution. Genesys Cloud Voice customers in the America's/Canada regions may still experience issues with inbound DID and Toll-Free calling, delayed inbound call set-up, no inbound audio from the carrier causing DTMF detection failure and issues with number purchasing. Next update 15:30 Eastern or sooner as information becomes available.
Posted Sep 27, 2021 - 14:09 EDT
Update
The 3rd party carrier is continuing to work toward resolution. Genesys Cloud Voice customers in the America's/Canada regions may still experience issues with inbound DID and Toll-Free calling as well as number purchasing. Next update 14:30 Eastern.
Posted Sep 27, 2021 - 13:18 EDT
Investigating
Genesys Cloud Voice and BYOC customers in America's/Canada regions may be experiencing issues with inbound DID and Toll-Free calling due to a third-party carrier issue. BYOC impact would be contingent on what carrier is being used. Next update 13:30 Eastern.