The maintenance has been completed. All services are operational.
Posted Apr 20, 2018 - 13:31 EDT
Verifying
The development teams are wrapping up final recovery steps and expect to have all services fully operational at the completion of the window. Updates to follow.
Posted Apr 20, 2018 - 13:26 EDT
Update
The development teams are finalizing recovery on remaining services. Many services have returned to a healthy state. Updates to follow.
Posted Apr 20, 2018 - 12:56 EDT
Update
The development teams are continuing work to bring dependent services back online after replacing the cluster. Updates to follow.
Posted Apr 20, 2018 - 11:58 EDT
Update
The deploy of the new cluster has been completed. Recovery efforts are currently in progress.
Posted Apr 20, 2018 - 11:30 EDT
Update
Shut down of the cluster has been completed. The teams will now work to replace the cluster.
Posted Apr 20, 2018 - 11:20 EDT
Update
The maintenance has started after completing prep work. The teams have begun shut down of the cluster.
Posted Apr 20, 2018 - 11:16 EDT
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Apr 20, 2018 - 11:00 EDT
Scheduled
Emergency maintenance will be taking place in the PureCloud Japan region at midnight (Tokyo time) to replace the cluster responsible for the long duration incident April 20th. Users will experience downtime while the cluster is replaced. Updates will be provided throughout the maintenance window.
Posted Apr 20, 2018 - 03:04 EDT
This scheduled maintenance affected: Platform (Asia Pacific (Tokyo)).