PureCloud System Status

Current Status
Normal Operations
Degraded Operations
Partial Outage
Outage
Service
Americas
Australia
Japan
EMEA
Germany
PureCloud Conversation Detail Records: Ireland
Incident Report for PureCloud by Genesys
Resolved
Processing has completed; resolving incident.
Posted 3 months ago. Mar 22, 2019 - 06:56 EDT
Update
Processing continues, next update 7AM EDT.
Posted 3 months ago. Mar 22, 2019 - 04:25 EDT
Update
Recovery continues for real-time data processing. Next update 4:30AM EDT.
Posted 3 months ago. Mar 22, 2019 - 02:52 EDT
Update
The recovery process has been completed for historical data. Real-time data processing is still underway. Next update 1 hour.
Posted 3 months ago. Mar 22, 2019 - 02:01 EDT
Update
Users can expect data to restore periodically throughout recovery until all processing has been completed. Next update 2AM EDT.
Posted 3 months ago. Mar 21, 2019 - 23:57 EDT
Update
The development team has implemented fix actions to resolve issues on the cluster. Queries are expected to return to normal after all processing completes. Updates to follow.
Posted 3 months ago. Mar 21, 2019 - 23:24 EDT
Identified
All conversation detail records and user status detail records are currently unavailable and real-time detail record data is experiencing delays. The development teams are engaged at this time for triage and remediation. Updates to follow.
Posted 3 months ago. Mar 21, 2019 - 23:03 EDT
This incident affected: Reporting (EMEA).