Genesys Cloud System Status

Normal Operations
Degraded Operations
Partial Outage
Outage
Under Maintenance
Unable to Answer WebRTC Calls (FedRAMP)
Incident Report for Genesys Cloud
Resolved
This incident has been resolved.
Posted Jan 25, 2023 - 12:55 EST
Identified
Root cause has been identified and mitigation steps have been implemented. Teams are monitoring error rates as they continue to improve.
Posted Jan 25, 2023 - 12:50 EST
Investigating
Teams are investigating an issue impacting WebRTC calling and alerting
Posted Jan 25, 2023 - 12:44 EST
This incident affected: Platform (FedRAMP).