Some conversations took multiple attempts to connect to an agent (conversations did not drop) with conversations re-routing upon retry. Fix actions have been implemented and the teams are monitoring for stability.
Posted Jun 28, 2019 - 07:33 EDT
We are currently investigating an issue where agents are not able to answer interactions and being placed into not responding.
Posted Jun 28, 2019 - 06:50 EDT
This incident affected: ACD Routing (EMEA (Dublin)).