Conditions appear to have improved significantly based on health checks. Monitoring until the all-clear is provided by the carrier.
Posted Sep 25, 2021 - 17:56 EDT
The 3rd party carrier is continuing to work towards resolution. Next update 6:30 pm ET.
Posted Sep 25, 2021 - 17:15 EDT
Some Genesys Cloud Voice and BYOC customers may be experiencing issues with inbound DID and Toll-Free calling due to a third-party carrier issue. Next update 6PM. BYOC impact would be contingent on what carrier is being used.