Genesys Cloud System Status

Current Status
Normal Operations
Degraded Operations
Partial Outage
Outage
Service
Americas
(US East)
Americas
(US West)
Americas
(Canada)
Asia Pacific
(Sydney)
Asia Pacific
(Tokyo)
Asia Pacific
(Seoul)
EMEA
(Dublin)
EMEA
(Frankfurt)
EMEA
(London)
Genesys Cloud Voice and BYOC Maintenance: All Regions
Scheduled Maintenance Report for Genesys Cloud
Completed
The scheduled maintenance has been completed.
Posted Sep 18, 2020 - 12:36 EDT
Scheduled
Genesys Cloud Voice will undergo maintenance in all regions Saturday, September 12th to implement resiliency improvements (includes BYOC Cloud). The work is non-impacting to users, however telephony configuration changes made during the window will not take effect until the maintenance has been completed. The work will take place midnight to 5am local time (refer to availability table for city names of regions) with Americas US East, US West, and Canada midnight-5am EDT.
Posted Sep 01, 2020 - 16:51 EDT
This scheduled maintenance affected: Platform (Americas (US East), Americas (US West), Americas (Canada), Asia Pacific (Sydney), Asia Pacific (Tokyo), Asia Pacific (Seoul), EMEA (Dublin), EMEA (Frankfurt), EMEA (London)).