Genesys Cloud System Status

Normal Operations
Degraded Operations
Partial Outage
Outage
Under Maintenance
PureCloud Maintenance: All Regions
Scheduled Maintenance Report for Genesys Cloud
Completed
The scheduled maintenance has been completed.
Posted Dec 21, 2017 - 19:00 EST
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Dec 21, 2017 - 04:00 EST
Scheduled
The PureCloud application will undergo maintenance in all regions December 21st (US), December 22nd (APAC and EMEA). Downtime is not expected but due to the core service undergoing maintenance, there is risk of impact. The maintenance is a deploy of the base AMI for compliance purposes.

Dec 21 4:00 AM - Dec 21 5:00 AM US
Dec 22 1:00 AM - Dec 22 2:00 AM Australia (Dec 21 9 AM - 10 AM EST)
Dec 22 12:00 AM - Dec 22: 1:00 AM Japan (Dec 21 10 AM - 11 AM EST)
Dec 21 11:00 PM - Dec 22 12:00 AM Ireland (Dec 21 6 PM - Dec 21 7 PM EST)
Posted Dec 15, 2017 - 23:59 EST
This scheduled maintenance affected: Platform (Americas (US East), Asia Pacific (Sydney), Asia Pacific (Tokyo), EMEA (Dublin)).
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Genesys Cloud Platform Availability*

Americas
(Sao Paulo)		 Americas
(US East)		 Americas
(US West)		 Americas
(Canada)		 FedRAMP
 		 Asia Pacific
(Mumbai)		 Asia Pacific
(Sydney)		 Asia Pacific
(Tokyo)		 Asia Pacific
(Seoul)		 Asia Pacific
(Osaka)		 EMEA
(Dublin)		 EMEA
(Frankfurt)		 EMEA
(London)		 EMEA
(Zurich)		 EMEA
(UAE)
March 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%
February 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 99.97% 100% 100% 100%
January 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%
December 100% 100% 100% 100% 100% 100% 100% 100% 100% - 100% 100% 100% - -
November 100% 100% 100% 100% 100% 100% 100% 100% 100% - 100% 100% 100% - -
October 100% 100% 100% 100% 100% 100% 100% 100% 100% - 100% 100% 100% - -
September 100% 100% 99.81% 100% 100% 100% 100% 100% 100% - 100% 99.99% 100% - -
August 99.99% 100% 100% 100% 100% 100% 100% 100% 100% - 100% 100% 100% - -
July 100% 100% 99.92% 100% 100% 100% 100% 100% 100% - 100% 100% 99.63% - -
June 100% 100% 100% 100% 100% 100% 100% 100% 100% - 100% 100% 100% - -
May 100% 100% 100% 100% 100% 100% 99.37% 100% 100% - 100% 100% 100% - -
April 100% 100% 100% 100% 100% 100% 100% 100% 100% - 100% 100% 100% - -
March 100% 100% 100% 100% 100% 100% 100% 100% 100% - 100% 100% 100% - -
February 100% 100% 100% 100% 100% 100% 100% 100% 100% - 100% 99.34% 100% - -
January 100% 100% 100% 100% 100% 100% 100% 100% 100% - 100% 100% 100% - -

* Platform availability may not reflect customer availability