Genesys Cloud System Status

Normal Operations
Degraded Operations
Partial Outage
Outage
Under Maintenance
Queue Activity Reporting Delays: Americas (US West)
Incident Report for Genesys Cloud
Resolved
This incident has been resolved.
Posted Aug 09, 2021 - 15:26 EDT
Identified
Additional fix actions may be necessary, development teams are reviewing next steps. Next update bottom of the hour.
Posted Aug 09, 2021 - 15:09 EDT
Monitoring
Reports of queue activity delay have been received in Americas (US West). The development team has implemented mitigation steps. Monitoring for stability.
Posted Aug 09, 2021 - 15:01 EDT
This incident affected: Reporting (Americas (US West)).