Genesys Cloud System Status

Normal Operations
Degraded Operations
Partial Outage
Outage
Under Maintenance
Analytics and Reporting Latency: Americas (US East)
Incident Report for Genesys Cloud
Resolved
This incident has been resolved.
Posted Nov 16, 2021 - 17:55 EST
Update
Teams are continuing to work on fix actions. ETTR is 7:00 pm ET. Will provide updates as new status becomes available.
Posted Nov 16, 2021 - 16:07 EST
Identified
Teams have identified an issue causing latency with real time conversation and user detail dashboards. Triage is currently in progress to determine next steps. Next update 4:30pm ET or as information becomes available.
Posted Nov 16, 2021 - 15:13 EST
This incident affected: Reporting (Americas (US East)).