Genesys Cloud System Status

Normal Operations
Degraded Operations
Partial Outage
Outage
Under Maintenance
Agent Performance Views: Asia Pacific (Tokyo)
Incident Report for Genesys Cloud
Resolved
This incident has been resolved.
Posted Feb 14, 2021 - 09:11 EST
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Feb 14, 2021 - 08:58 EST
Identified
Issue has been isolated, teams are reviewing next steps and mitigation. Next update 1 hour or as information becomes available.
Posted Feb 14, 2021 - 08:10 EST
Update
Investigation continues. Next update 1 hour or as information becomes available.
Posted Feb 14, 2021 - 07:16 EST
Investigating
Investigation is in progress for reported issues with agent performance views being delayed and/or having incomplete data. Next update 30 minutes.
Posted Feb 14, 2021 - 06:52 EST
This incident affected: Reporting (Asia Pacific (Tokyo)).