Genesys Cloud System Status

Normal Operations
Degraded Operations
Partial Outage
Outage
Under Maintenance
Analytics and Reporting Latency: Americas (US East)
Incident Report for Genesys Cloud
Resolved
This incident has been resolved.
Posted May 25, 2021 - 21:07 EDT
Update
Service is operating normally, pipeline run is still in progress to correct any gaps in historical data.
Posted May 25, 2021 - 12:16 EDT
Monitoring
The service is processing real time data without delay. Any gaps in historical data will be corrected during pipeline runs that are in progress.
Posted May 25, 2021 - 07:01 EDT
Update
Data processing continues, next update 1 hour.
Posted May 25, 2021 - 06:00 EDT
Update
Recovery of the service is expected to take several hours to complete due to data processing. Next update 3 hours.
Posted May 25, 2021 - 03:00 EDT
Update
Data processing to complete full recovery is still in progress. Next update 1 hour.
Posted May 25, 2021 - 02:07 EDT
Identified
Mitigation steps have been applied and the service is in recovery. Next update 1 hour.
Posted May 25, 2021 - 01:07 EDT
Update
Development teams are continuing investigation. Next update 1 hour or as information becomes available.
Posted May 25, 2021 - 00:06 EDT
Update
Investigation still in progress to identify mitigation steps. Next update 1 hour or as information becomes available.
Posted May 24, 2021 - 23:07 EDT
Investigating
Development teams are investigating elevated error rates that may be causing some users to experience delay with real time analytics reporting data and conversation details. Next update 1 hour.
Posted May 24, 2021 - 22:13 EDT
This incident affected: Reporting (Americas (US East)).