Welcome to PureCloud System Status

Current Status
Normal Operations
Degraded Operations
Partial Outage
Outage
Region
Collaborate
Communicate
Engage
Platform Services
Resource Center
PureCloud Voice
All Systems Operational
Americas Operational
Communicate Operational
Collaborate Operational
Engage Operational
Platform Operational
Resource Center Operational
PureCloud Voice Operational
Australia Operational
Communicate Operational
Collaborate Operational
Engage Operational
Platform Operational
Resource Center Operational
Japan Operational
Communicate Operational
Collaborate Operational
Engage Operational
Platform Operational
Resource Center Operational
EMEA Operational
Communicate Operational
Collaborate Operational
Engage Operational
Platform Operational
Resource Center Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
The PureCloud development teams will be performing maintenance Saturday morning, January 21st from 2:00 am-4:00 am EDT. The development teams will be updating network devices per compliance requirements. The maintenance is non-intrusive; therefore no interruption in service is anticipated. Should there be any unforeseen circumstances impacting service, the teams have a roll back plan that will be executed.
Posted on Jan 18, 13:47 EST
Past Incidents
Jan 21, 2017

No incidents reported today.

Jan 20, 2017
Resolved - The issue has been resolved.
Jan 20, 11:25 EST
Identified - Admin users in PureCloud are experiencing issues with the admin link either not displaying, or the link producing a blank page. The development teams have identified the issue and are working to resolve at this time. Updates to follow.
Jan 20, 10:37 EST
Jan 19, 2017

No incidents reported.

Jan 18, 2017
Resolved - The issue has been resolved after the development teams performed a rollback of the service.
Jan 18, 23:26 EST
Monitoring - A Rollback of a UI update has been performed. We are now monitoring the situation to confirm that the incident has been resolved.
Should you have any further issues please contact the PureCloud Support Line.
Jan 18, 22:00 EST
Identified - Some PureCloud customers have reported continuous ringing after calls are answered. The development teams are investigating at this time. Updates to follow.
Jan 18, 21:13 EST
Jan 17, 2017

No incidents reported.

Jan 16, 2017

No incidents reported.

Jan 15, 2017

No incidents reported.

Jan 14, 2017

No incidents reported.

Jan 13, 2017
Resolved - All email services have monitored healthy. Resolving incident.
Jan 13, 10:39 EST
Monitoring - The development team and AWS (Amazon Web Services) have put a fix in place. We are monitoring the situation at this time to confirm restoration of service.
Jan 13, 08:35 EST
Identified - The PureCloud teams are working with the platform provider AWS (Amazon Web Services) to address current email issues in global production regions. Users may experience intermittent email issues in the application. Updates to follow.
Jan 13, 07:33 EST
Jan 12, 2017

No incidents reported.

Jan 11, 2017

No incidents reported.

Jan 10, 2017

No incidents reported.

Jan 9, 2017

No incidents reported.

Jan 8, 2017

No incidents reported.

Jan 7, 2017

No incidents reported.