Welcome to PureCloud System Status

Current Status
Normal Operations
Degraded Operations
Partial Outage
Outage
Region
Collaborate
Communicate
Engage
Platform Services
Resource Center
PureCloud Voice
All Systems Operational
Americas Operational
Communicate Operational
Collaborate Operational
Engage Operational
Platform Operational
Resource Center Operational
PureCloud Voice Operational
Australia Operational
Communicate Operational
Collaborate Operational
Engage Operational
Platform Operational
Resource Center Operational
Japan Operational
Communicate Operational
Collaborate Operational
Engage Operational
Platform Operational
Resource Center Operational
EMEA Operational
Communicate Operational
Collaborate Operational
Engage Operational
Platform Operational
Resource Center Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Mar 22, 2017
Resolved - A search cluster was found to have gone into a bad state. This cluster has been restored and reindexed. This incident is now resolved.
Mar 22, 00:13 EDT
Investigating - The PureCloud Support team is aware of an issue whereby some users are not searchable within directory. Investigations are underway and further updates will be provided as soon as further analysis has been completed.
Mar 21, 23:47 EDT
Mar 20, 2017
Resolved - The issue has been resolved. All voicemail messages are available.
Mar 20, 14:38 EDT
Identified - PureCloud users are experiencing issues retrieving voicemails. Voicemails are delivered and are available; however, once the browser is refreshed, users have reported being unable to access them. The development teams are engaged and applying a fix at this time. Updates to follow.
Mar 20, 13:53 EDT
Mar 19, 2017

No incidents reported.

Mar 18, 2017

No incidents reported.

Mar 17, 2017

No incidents reported.

Mar 16, 2017

No incidents reported.

Mar 15, 2017

No incidents reported.

Mar 14, 2017

No incidents reported.

Mar 13, 2017

No incidents reported.

Mar 12, 2017

No incidents reported.

Mar 11, 2017

No incidents reported.

Mar 10, 2017
Resolved - The issue has been resolved. No customer impact.
Mar 10, 15:02 EST
Identified - The PureCloud team is aware of a number of incidents of "Ghost" calls within queues which may be impacting statistics. It should be noted that these calls are not impacting customers or agents. A clearing of these calls has been scheduled in order to resolve this incident.
Mar 9, 23:07 EST
Mar 9, 2017
From 10am EDT-11amEDT PureCloud Engage customers in the US were unable to use embedded web chat. The issue is now resolved. Customers impacted requesting a root cause analysis should open a support case for more information.
Mar 9, 11:05 EST
Resolved - The issue was resolved at 4:38am EDT.
Mar 9, 09:34 EST
Identified - Investigations have identified a latency issue within the analytics processing system which is causing the symptoms previously outlined. It should be noted that no data loss has occurred. Troubleshooting for restoration and resolution are ongoing.
Mar 8, 19:18 EST
Investigating - The PureCloud team is currently aware of a number of reporting issues within the platform. Users have reported calls not showing up under interactions statistics page and queue activity not reporting correct statistics.

The Care and Development teams are actively engaged in troubleshooting. Further updates will be provided as investigations continue.
Mar 8, 18:36 EST
Mar 8, 2017
On March 6th from 12:58pm-1:13pm EDT, customers who use the PureCloud Voice product were impacted by an infrastructure outage. PureCloud Voice customers requesting root cause analysis should open a support case where it will be attached. Customers using Collaborate, Communicate, and Engage that do not use PureCloud Voice were not impacted.
Mar 8, 09:32 EST