The issue was resolved at 4:38am EDT.
Mar 9, 09:34 EST
Investigations have identified a latency issue within the analytics processing system which is causing the symptoms previously outlined. It should be noted that no data loss has occurred. Troubleshooting for restoration and resolution are ongoing.
Mar 8, 19:18 EST
The PureCloud team is currently aware of a number of reporting issues within the platform. Users have reported calls not showing up under interactions statistics page and queue activity not reporting correct statistics.
The Care and Development teams are actively engaged in troubleshooting. Further updates will be provided as investigations continue.
Mar 8, 18:36 EST