Welcome to PureCloud System Status

Current Status
Normal Operations
Degraded Operations
Partial Outage
Outage
Region
Collaborate
Communicate
Engage
Platform Services
Resource Center
PureCloud Voice
All Systems Operational
Americas Operational
Communicate Operational
Collaborate Operational
Engage Operational
Platform Operational
Resource Center Operational
PureCloud Voice Operational
Australia Operational
Communicate Operational
Collaborate Operational
Engage Operational
Platform Operational
Resource Center Operational
Japan Operational
Communicate Operational
Collaborate Operational
Engage Operational
Platform Operational
Resource Center Operational
EMEA Operational
Communicate Operational
Collaborate Operational
Engage Operational
Platform Operational
Resource Center Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Apr 23, 2017

No incidents reported today.

Apr 22, 2017

No incidents reported.

Apr 21, 2017

No incidents reported.

Apr 20, 2017

No incidents reported.

Apr 19, 2017

No incidents reported.

Apr 18, 2017

No incidents reported.

Apr 17, 2017
Resolved - Unhealthy instances have been removed in the affected regions with new instances launched. Health checks have returned to normal.
Apr 17, 09:47 EDT
Identified - Intermittent issues are being reported with logins in Australia and Japan. Users are getting a "maintenance mode" message when logging into the application. The development teams are engaged at this time for review.
Apr 17, 09:34 EDT
Apr 16, 2017

No incidents reported.

Apr 15, 2017

No incidents reported.

Apr 14, 2017

No incidents reported.

Apr 13, 2017
Resolved - We have not observed any additional issues with calls in the region. If you continue to experience issues, please contact support.
Apr 13, 16:40 EDT
Monitoring - Issues were observed with calls in the US region from 3:47 PM until 4:05 PM Eastern. Things have been stable since. We are continuing to monitor the situation.
Apr 13, 16:24 EDT
Apr 12, 2017
Resolved - Call issues have been resolved and have remained stable since 1:53 PM Eastern. If you are still experiencing issues, please contact support.
Apr 12, 14:25 EDT
Monitoring - Health checks have returned to normal and calls should be working now. We are continuing to monitor the situation.
Apr 12, 13:58 EDT
Investigating - We are investigating issues with placing and receiving calls in the Americas region at this time
Apr 12, 13:45 EDT
Apr 11, 2017
Resolved - As of 4:45PM EST the services have fully recovered after a delay in call processing lead to issues with call functionality and outbound dialing. If you are still experiencing issues, please contact support.
Apr 11, 17:08 EDT
Monitoring - Services have recovered and we're currently monitoring the situation
Apr 11, 16:57 EDT
Investigating - We are aware of issues placing calls in the US Region at this time. We are working on resolving the issue.
Apr 11, 16:47 EDT
Apr 10, 2017
Resolved - The issue has been resolved. Health checks have returned to normal and been stable for over 20 minutes now. Any users still experiencing issues should attempt a refresh, and if they continue to experience issues, open a support case.
Apr 10, 15:55 EDT
Monitoring - Services should be recovering now, some slowness may be observed. We are continuing to monitor.
Apr 10, 15:16 EDT
Investigating - We are currently experiencing issues with chat and phone connectivity to the US Region. We are investigating.
Apr 10, 14:59 EDT
Apr 9, 2017

No incidents reported.